Kennel Buddy knows his place.

Sammy isn’t there to replace the personal care and experience of your kennel team. His job is simply to answer common customer questions and provide helpful reassurance 24/7.

Whether someone wants to know what vaccinations are required, what to bring for their dog, how feeding is handled or what happens during their dog’s stay, Sammy can provide an immediate answer — even when your team is busy or the kennel is closed.

For anything that needs personal attention, Sammy knows when to hand the conversation over to you.

Fewer repeat questions for your team. Helpful answers and reassurance for your customers — 24/7.

50 Kennel Questions in 7 Topics

Below is the standard default list of kennel questions, but they are not set in stone - they can be adjusted to fit your particular services and facility.

Kennel Buddy also draws information from your website if provided.

1. Booking, Availability & First Visits

1. How far in advance should I book my dog into kennels?

2. Can I come and look around before I book?

3. What information do you need from me before my dog stays?

4. Can I book a trial stay before a longer holiday?

5. Do you accept last-minute bookings?

6. Can two dogs from the same family stay together?

7. Is there a minimum or maximum length of stay?

8. What happens if my return date changes while I’m away?

2. Vaccinations, Health & Medication

9. What vaccinations does my dog need before staying?

10. Does my dog need the kennel cough vaccination?

11. How long before the stay should vaccinations be completed?

12. Can my dog stay if they’re taking medication?

13. Can you give tablets, drops or other prescribed medication?

14. What happens if my dog becomes unwell while staying with you?

15. Do you have access to a vet if there is an emergency?

16. Can older dogs or dogs with health conditions stay in kennels?

3. Food & Daily Routine

17. Should I bring my dog’s own food?

18. Can you keep my dog on their usual feeding routine?

19. What if my dog has allergies or needs a special diet?

20. Can I bring treats for my dog?

21. How often are the dogs fed?

22. Will my dog always have fresh drinking water available?

23. What does a typical day in the kennels look like?

4. Exercise, Play & Socialisation

24. How often will my dog be exercised?

25. Where are the dogs exercised?

26. Will my dog be exercised on their own or with other dogs?

27. Do the dogs get playtime as well as walks?

28. What happens if my dog doesn’t get along with other dogs?

29. Can you accommodate a very energetic dog?

30. What about a dog that prefers a quieter routine?

5. Nervous Dogs & First-Time Boarders

31. My dog has never stayed in kennels before — how will they cope?

32. What do you do to help nervous or anxious dogs settle in?

33. Can I bring something from home that smells familiar?

34. What if my dog doesn’t eat when they first arrive?

35. Do dogs usually settle once their owners have left?

36. How do you handle dogs that suffer from separation anxiety?

37. Can I arrange a short introductory stay first?

6. Comfort, Accommodation & Care

38. What are the sleeping areas like?

39. Are the kennels heated during cold weather?

40. How do you keep dogs comfortable during hot weather?

41. How often are the kennels cleaned?

42. Will my dog have their own individual sleeping area?

43. Can I bring my dog’s own bed, blanket or toys?

44. Are the dogs supervised overnight?

7. Communication & Collection

45. Can I get updates or photos while my dog is staying with you?

46. Should I contact you while I’m away or is it better to let my dog settle?

47. What should I bring with me on drop-off day?

48. What time can I drop my dog off and collect them?

49. What happens if someone else needs to collect my dog?

50. How can I help make my dog’s stay as happy and stress-free as possible?