PRIVACY POLICY

Biz Buzzio Digital Solutions LTD
Effective Date: 01 January 2026
Company Number: 15957244
Registered Office: Unit 3 - Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER
Email: hello@bizbuzzio.com

1. Who We Are

Biz Buzzio Digital Solutions LTD (“we”, “us”, “our”) provides digital automation, CRM configuration, and marketing system setup services using the platform GoHighLevel (“GHL”).

We act as:

• Data Controller for our own business operations

• Data Processor when handling client data inside systems we configure

We are committed to compliance with the UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

A. Data We Collect About Clients (B2B Customers)

• Name

• Business name

• Business address

• Email address

• Telephone number

• Billing details

• Communication history

• Technical access credentials (if voluntarily provided)

B. Data We Process on Behalf of Clients

When setting up GHL systems, we may process:

• Customer names

• Email addresses

• Phone numbers

• Appointment details

• SMS communications

• Marketing preferences

• Website tracking data

We do not own or control your customer data. We process it only under your instruction.

3. Lawful Basis for Processing

We process data under the following lawful bases:

• Contractual necessity

• Legitimate interest (B2B communications)

• Legal obligation

• Client instruction (where acting as processor)

4. Use of GoHighLevel & Third-Party Providers

We build systems using GoHighLevel, which may store data on secure cloud infrastructure, including servers located outside the UK.

Where data is transferred internationally, appropriate safeguards (such as Standard Contractual Clauses) apply.

We may also integrate:

• SMS providers

• Email delivery platforms

• Payment processors

• Call tracking tools

• Google or Meta advertising tools

Each third party operates under its own privacy policy.

5. Data Retention

We retain:

• Client records for 6 years (for accounting/legal purposes)

• Access credentials only for the duration of service provision

• Marketing data until consent is withdrawn

Clients control retention of their own customer databases inside GHL.

6. Data Security

We implement:

• Password protection

• Two-factor authentication where available

• Encrypted cloud systems (via GHL infrastructure)

• Access limitation to authorised personnel only

However, no system can be guaranteed 100% secure.

7. Your Rights (UK GDPR)

You have the right to:

• Access your data

• Rectify inaccurate data

• Request erasure

• Restrict processing

• Data portability

• Object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Marketing Communications

We may send B2B marketing emails under legitimate interest. You may unsubscribe at any time.

We do not sell personal data.

9. Cookies & Tracking

If we operate a website, it may use:

• Analytics cookies

• Marketing pixels

• CRM tracking scripts

Users may manage cookies via browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on request or on our website.